Our Guarantee & Warranty - Flint Chimney Co Long Beach

The Flint Chimney Co Long Beach Guarantee

We put it in writing before we pick up a brush. Every chimney repair we make in Long Beach, from a cracked crown to a full flue relining (replacing the inner liner that channels smoke safely out of the house), carries our 365-Day Done Right Promise. If a covered repair fails within one full year from the service date, we return and fix it at no charge. No argument, no invoice, no fine print. Since 2002, as part of the Garrison Partners family of independently owned chimney service companies, we’ve operated on The Garrison Code: show up on time, price the job honestly, do the work right, and stand behind it. Hank Delano, Owner, enforces that code on every single call. For Long Beach homeowners, that means the number on your written estimate is the number you pay, and the guarantee is real, not a sales line.

Call (562) 317-7262

What’s Covered

• Workmanship. Every repair we perform is covered by our written 365-Day Done Right Promise, valid for one full year from the service date.
• Parts and materials. We work with professional-grade chimney products from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield, specified by job rather than by margin, and we handle any issue related to how those materials were installed.
• Cleanup. We run drop cloths, seal the fireplace opening, and use HEPA-filtered vacuums so your Long Beach living room looks the way we found it when we leave.
• On-time arrival. We give you a real arrival window and a live phone number, and a background-checked, uniformed technician is the person who walks through your door.
• Honest pricing. You get a written price before any work starts, always, on every job, no exceptions. The invoice matches the number you approved.
• Straight answers. If Hank inspects your chimney and it’s genuinely fine, he’ll tell you that, even if it costs him a repair ticket.

Our Satisfaction Promise

If you’re not satisfied with the work we did in your Long Beach home, you call us directly. A live person answers the phone 24 hours a day, 7 days a week, not a voicemail tree. We schedule a return visit, and a technician comes back to make it right. That is the entire process.

For covered repairs, this has teeth. The 365-Day Done Right Promise is a written guarantee included on every repair, and it states what is covered and for how long: one full year from the service date. If a covered repair fails within that window, we return at no charge. No diagnostic fee, no “well, that’s a different part” runaround. A failed covered repair means a free second visit, period.

And if something flunked because of the way we handled the job, not because of a product defect or an unrelated issue, we fix it the same way. Hank’s rule is simple: the chimney company that did the work is the chimney company that makes it right. That’s The Garrison Standard, and it’s how we’ve operated since 2002.

Licensed & Insured Backing

Paperwork matters, but only when the company behind it actually answers the phone. We carry the licensing and insurance coverage the work demands, and we’re insured and bonded for the protection of every Long Beach homeowner we serve. If something goes wrong on a job site, insurance is what actually pays for it. A background-checked technician is the person inside your home, and the company that sent them is reachable around the clock.

We won’t invent a license number to impress you. What matters is that an uninsured contractor puts the homeowner at risk, and we refused to operate that way from day one. Hank Delano has kept that simple: carry the coverage, show it when asked, and never ask a customer to take a risk with their home. For peace of mind on a chimney sweep, inspection, or repair in Long Beach, call us at (562) 317-7262 and ask for a written estimate. You’ll have it before any work begins, every time.

How Our Guarantee Works on a Real Job

Say we reline your flue in Naples or Belmont Shore. We specify the right product for your setup, whether that’s a DuraFlex liner, a HeatShield resurfacing, or another trade brand. You get the written price, you approve it, we complete the work. The 365-Day Done Right Promise is in your paperwork with the start and end date for coverage.

Three months later, if a covered repair we performed fails, you call (562) 317-7262. A live person picks up. We schedule the return visit. We fix it. You pay nothing. That’s the whole deal, and we put it in writing because a verbal promise is worthless once the truck pulls away.

Why We Put It in Writing

Most chimney companies in Long Beach will tell you their work is good. Almost none will hand you a one-year written guarantee on repairs and back it with a free return visit. We do it because it changes how we work. When every repair we make is covered for a full year, we don’t take shortcuts. We don’t push a liner replacement when a camera inspection shows the existing one is sound. We don’t recommend work you don’t need, because if our work fails, coming back costs us, not you.

That’s The Garrison Code in practice: do the job correctly the first time because the guarantee forces us to. And when a homeowner isn’t happy for any reason, The Garrison Standard says we return, we listen, and we make it right. Hank Delano has been operating this way since 2002, and he’s the one who answers for it.

What To Do If Something Goes Wrong

Call us at (562) 317-7262. Tell the live person what happened. We confirm your coverage under the 365-Day Done Right Promise, and we schedule a return visit. A uniformed technician comes back to your home in Long Beach and fixes the covered repair at no charge. If it’s a satisfaction issue rather than a repair failure, we still send someone back. The fix might be a re-sweep, a re-inspection, or a correction of the warranty work. Either way, you don’t argue with a call center. You talk to us, and we show up.

Written by Hank Delano, Owner at Flint Chimney Co Long Beach, serving Long Beach since 2002.